Return and Exchange Policy
Returns
We accept returns only under the following conditions:
- Product received is damaged
- Product received is incorrect
- Product packaging is tampered
- Product is expired at the time of delivery
Return requests must be made within 48 hours of delivery.
Non-Returnable Items
We do not accept returns for:
- Opened products
- Used products
- Products purchased during sale
- Change of mind
- Taste preference
- Personal results expectations
Return Process
To initiate a return:
- Email us at support@parjuna.com
- Provide order number and product images
- Our team will review the request
- If approved, return instructions will be shared
- Refund or replacement will be processed
Refunds
Refunds will be processed within 5–7 business days after product inspection.
Refunds will be issued to the original payment method.
Exchanges
We only replace items if they are damaged or incorrect.